We aim to respond to our customers as quickly as possible. We understand that everyone need answers fast. We pride ourselves on being able to respond quickly with the right person who can deal with your query.
We are always happy to talk you through our processes, policies, values and decision-making. As a lending organisation most decisions are based on a combination of our risk appetite and growth plans for Cassel Investments. However we are happy to go into more detail with you to help you understand our approach.
Your opinion matters to us. We need your feedback in order to help us prioritise our projects, and to help us focus our creativity and innovations. We believe that excellent customer service is a differentiator, and the only way we can be the best is by really listening to our customers and work to make your experience as positive and delightful as possible.
